hibazz's Privacy Policy

1 Introduction and Purpose

hibazz operates a safe and reliable online gaming platform for users in Bangladesh. Through this Privacy Policy, we aim to clearly explain what types of personal information we collect, why we collect it, how it is used, and what steps we take to protect your information.

We believe that your privacy is a fundamental right. The information you provide on hibazz is stored under strict security rules and is not transferred to any third party without your consent — unless required by law.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. Please read this Policy carefully before using any hibazz service.

2 Information We Collect

hibazz may collect the following types of information:

2.1 Identity Information

• Full name, username
• Date of birth (for age verification)
• National ID number or passport details (where applicable)
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Activity Information

• Game play history, betting records
• Login times and session duration
• Preferred games and bonus usage information

2.4 Technical Information

• IP address, browser type and version
• Device type (mobile, desktop)
• Operating system
• Referral URL (the page you came from)
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

hibazz uses collected information for the following purposes:

1. Account Management: To register, verify, and keep your account secure.
2. Service Delivery: To manage gaming services, bonuses, and other benefits.
3. Financial Transactions: To process deposits and withdrawals and to prevent fraud.
4. Customer Support: To help resolve your questions and complaints.
5. Legal Compliance: To comply with applicable laws and regulations.
6. Responsible Gaming: To monitor excessive gaming behavior and intervene when necessary.
7. Service Improvement: To improve the quality of the platform and the user experience.
8. Communication: To send important updates, security alerts, and promotional information (if you have given your consent).

4 Cookies and Tracking Technologies

hibazz uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website. Without these, the website cannot work properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information about website usage, which is used to improve services.
• Security Cookies: Help prevent fraud and unauthorized access.

4.2 Cookie Controls

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of the website to not work properly.

5 Information Sharing and Disclosure

hibazz does not sell, lease, or commercially transfer your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

We work with certain service providers who help us operate, such as payment processors (bKash, Nagad, Rocket, Upay), technology providers, and security firms. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose necessary information in response to a lawful order from a government authority or court. In such cases, we will only disclose information within the limits of what is legally required.

5.3 Fraud Prevention

Information may be shared with security agencies to prevent and investigate fraudulent activity or suspicious transactions.

6 Data Storage and Security

6.1 Retention Period

hibazz retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected or as required to comply with legal obligations. Even after an account is closed, certain information may be retained for a defined period due to legal requirements.

6.2 Security Measures

To protect your information, hibazz takes the following technical and administrative measures:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Two-Factor Authentication: Two-factor authentication is available to prevent unauthorized access to your account.
• Firewall and IDS: Advanced firewall and intrusion detection systems are active at all times.
• Encrypted Database: All sensitive information is stored in an encrypted database.
• Access Controls: Through strict staff access policies, only authorized personnel can view necessary information.
• Regular Security Audits: System security is assessed at regular intervals.

6.3 In the Event of a Security Breach

If a security breach occurs that may put your information at risk, hibazz will notify you directly as soon as possible and take the necessary remedial steps.

7 Your Rights

As a hibazz platform user, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information stored about you from hibazz at any time. We will provide it within a reasonable time after receiving your request.

7.2 Right to Correction

If any information stored about you is incorrect or incomplete, you may request that it be corrected or updated.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

7.5 Right to Portability

In certain circumstances, you have the right to receive your information in a structured, commonly used, and machine-readable format.

8 Protection of Minors

hibazz is a platform for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is required during account registration.

If we become aware that a minor has provided information, that information will be deleted from our system immediately and the associated account will be closed.

9 Third-Party Links and Services

The hibazz platform may sometimes reference third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay) or game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These third parties have their own privacy policies, for which hibazz is not responsible.

We recommend that you read the privacy policy of any third-party service before using it.

10 Changes to the Policy

hibazz may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email address or through a clear notice on our platform.

Continued use of the service after any changes will be taken as your acceptance of the updated policy. This is why we encourage you to review this page regularly.

11 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• [email protected]
• 24/7 Live Chat — our support team is available in Bengali seven days a week, around the clock.

We will make every effort to complete any privacy-related request within a reasonable time.